1. Introduction

Sanctuary Design & Build ("us", "we", or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information when you use our website [insert website address] (the "Site") or engage our construction and remodeling services.

By using our Site or services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We may collect both "Personal Information" and "Non-Personal Information" about you.

Personal Information

This is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. The types of Personal Information we may collect include:

• Contact Information: Name, email address, phone number, mailing address.

• Project Information: Details about your remodeling project, including project scope, budget, design preferences, and property information.

• Financial Information: Payment information, such as credit card details or bank account information (if necessary for processing payments).

• Other Information: Any other information you voluntarily provide, such as feedback, survey responses, or communications with us.

We collect Personal Information directly from you when you provide it through forms on our Site, booking appointments, emails, phone calls, or in-person interactions. We may also collect Personal Information from third-party sources, such as public databases or marketing partners, but only as necessary to provide our services.

Non-Personal Information

This is information that does not directly identify you or your household. We may collect Non-Personal Information automatically as you navigate through the Site, including:

• Log Data: IP address, browser type, operating system, access times, pages viewed, referring website addresses.

• Device Information: Information about your mobile device, including device type, unique device identifiers, and mobile operating system.

• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on our Site. This helps us analyze website traffic, personalize your experience, and improve our Site. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

We do not collect sensitive Personal Information, such as Social Security numbers, precise geolocation data, racial or ethnic origin, religious beliefs, genetic data, biometric identifiers, health information, or sexual orientation data, unless voluntarily provided by you and necessary for providing our services.

3. How We Use Your Information

We use your Personal Information solely to provide and improve our construction and remodeling services, including:

• Providing Services: To perform our contract with you, including providing construction and remodeling services, communicating about your project, and responding to inquiries.

• Payment Processing: To process payments for our services.

• Marketing Communications (with Your Consent): To send emails or other communications about new services, promotions, and updates. You may opt out at any time by following the unsubscribe instructions in the communication or contacting us via email, call, or text.

• Website Improvement: To analyze website traffic and usage patterns and improve the content and functionality of our Site.

• Legal Compliance: To comply with applicable laws and regulations.

We process your information only when we have a valid legal reason, such as fulfilling a contract, complying with legal obligations, or pursuing legitimate business interests like improving our services.

4. We Do Not Sell Your Data

We do not sell, rent, or trade your Personal Information to any third parties. All data collected is used exclusively to service your home remodeling needs and provide the best possible customer experience. We also do not share your Personal Information for cross-context behavioral advertising purposes.

5. Disclosure of Your Information

We may disclose your Personal Information to the following categories of recipients:

• Service Providers: We may share your information with trusted third-party service providers who assist with payment processing, website hosting, email marketing, and other essential functions. These providers are obligated to protect your information and use it only for the specific purposes we provide it.

• Legal Authorities: We may disclose your information if required by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of Site users or the public.

• Business Transfers: If Sanctuary Design & Build is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or a prominent notice on our Site of any change in ownership or control of your Personal Information.

We may disclose categories of Personal Information collected in the past 12 months, such as identifiers (e.g., contact information), commercial information (e.g., project details), and financial information, to service providers for business purposes like payment processing or website analytics.

6. Data Security

We have implemented reasonable security measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security.

7. Your Privacy Rights

You may have certain rights regarding your Personal Information, including the right to:

• Access: Request access to your Personal Information.

• Rectification: Request correction of inaccurate or incomplete Personal Information.

• Erasure: Request deletion of your Personal Information, subject to certain exceptions.

• Restriction: Request restriction of processing of your Personal Information.

• Objection: Object to processing of your Personal Information.

• Data Portability: Receive your Personal Information in a portable format.

To exercise these rights, please contact us using the contact information below. We will not discriminate against you for exercising your privacy rights, such as by denying services, charging different prices, or providing a different level or quality of services.

California Residents' Specific Rights

If you are a California resident, under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), you have additional rights, including the right to know the categories of Personal Information we have collected about you in the past 12 months, the sources from which it was collected, the business or commercial purpose for collecting it, the categories of third parties with whom we share it, and specific pieces of Personal Information we have collected about you. You also have the right to request deletion, correction, and to opt out of the sale or sharing of your Personal Information (though we do not sell or share it). You may limit the use of your sensitive Personal Information, if applicable. To exercise these rights, submit a verifiable request via the contact methods below. We will respond within 45 days (extendable to 90 days if needed). We honor Global Privacy Control (GPC) signals for opt-out requests.

8. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically. We will notify you of material changes by posting a prominent notice on our Site or sending an email.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Sanctuary Design & Build
15941 Red Hill Ave, Unit 203
Tustin, CA 92705
Phone: 949-229-1975
Email: info@sanctuary-db.com

11. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. For example, contact and project information may be retained for the duration of your project and up to 7 years thereafter for accounting and legal purposes. Non-Personal Information may be retained indefinitely for analytics. We determine retention periods based on the nature of the information, business needs, and applicable laws.

12. Controls for Do-Not-Track Features

We do not currently respond to Do-Not-Track signals from web browsers, as there is no industry standard for compliance. However, you can manage cookies and tracking preferences through your browser settings.

13. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.